Three survey types
Not sure which survey to send? Here you'll see in one glance what each type measures, how often to use it and how long it takes your members. Pick the right one before you start: the type is chosen in the first step and can't be changed afterwards. You can create as many surveys as you like, of any type, and keep several online at the same time.
Happiness survey
A complete satisfaction check. Pick several topics (cleanliness, staff, classes…), a few questions per topic, and get a happiness score per topic.
- When
- Whenever and as often as you like, for example every quarter, all year round, or one month after a new member joins
- Members
- About 1–3 minutes for members
- Extra
- Only type with the optional Google review invitation.
Pulse survey
One theme, one question, answered with stars or a score. Ideal to check quickly how something new is landing.
- When
- Weekly or after a change
- Members
- Answered in one tap
- Extra
- Optional comment box.
Idea box
One open question that collects ideas and suggestions. Leave it running at the front desk all year.
- When
- Always on
- Members
- As long as the member wants
- Extra
- Free text only.
